Shipping & Returns
Shipping and handling costs
Delivery time
Your order will be processed immediately upon receipt by us of course. After receipt of payment, please allow 14 business days for delivery to US and to any International destinations. If delays occur, you will be notified immediately by email.
Need order faster? Send us request for delivery cost before place your order.
..................................................................
Shipping
We can ship to virtually any address in the world.
Normally we ship our goods with German Post (DHL). Delivery is from stock to the delivery address.
We have no responsibility for duty to pay the tax when you make an order from abroad. Our price does not include taxes, VAT, or other hidden charges.
Free tracking information will be provided after shipment is ready for dispatch.
Please make sure the Ship-To address you type during checkout is correct. We are not responsible for any wrong or undeliverable addresses. We reserve the right to charge additional shipping fee for reship items due to wrong shipping address provided during checkout.
..................................................................
Shipping cost USA (DHL - Long time delivery around 21 - 35 business days.)
Shipping cost 0 - 22 lbs (0-10 kg) $ 60,-
Shipping cost 55 - 66 lbs (25-30 kg) $ 80,-
Shipping cost over 66 lbs (30 kg) $ 120,- per parcel
Maximum package weight 69 lbs (31.5 kg).
We will cover delivery with transport insurance
..................................................................
Shipping cost USA, Canada and Mexico (DHL - around 10 - 14 business days.)
Shipping cost 0 - 22 lbs (0-10 kg) $ 120,-
Shipping cost 55 - 66 lbs (25-30 kg) $ 180,-
Shipping cost over 66 lbs (30 kg) $ 120,- per parcel
Maximum package weight 69 lbs (31.5 kg).
We will cover delivery with transport insurance
..................................................................
Shipping cost USA, Canada and Mexico (UPS)
Shipping cost 0 - 11 lbs (0-5 kg) $ 140,-
Shipping cost 11 - 61 lbs (5-28 kg) $ 200,-
Shipping cost 61 - 66 lbs (28-30 kg) $ 230,-
Shipping cost 66 - 88 lbs (30-40 kg) $ 250,-
Shipping cost over 88 lbs (40 kg) $ 300,- per parcel
Maximum package weight 99 lbs (45 kg).
We will cover delivery with transport insurance
..................................................................
Shipping cost Worlwide (DHL)
Shipping cost 0 - 66 lbs (0-30 kg) $ 120,-
Shipping cost 66 - 132 lbs (30-60 kg) $ 180,-
Shipping cost over 132 lbs (60 kg) $ 200,-
Maximum package weight 66 lbs (30 kg).
We will cover delivery with transport insurance
..................................................................
Shipping cost Russia and Eurasian Economic Union (EAEU) (DHL)
Shipping cost 0 - 33 lbs (0-15 kg) $ 75,-
Shipping cost 33 - 44 lbs (15-20 kg) $ 120,-
Shipping cost over 88 lbs (40 kg) $ 180,-
Maximum package weight 44 lbs (20 kg).
We will cover delivery with transport insurance
..................................................................
Shipping cost Europa (DHL)
Shipping cost 0 - 22 lbs (0-10 kg) $ 35,-
Shipping cost 22 - 33 lbs (10-15 kg) $ 40,-
Shipping cost 33 - 44 lbs (15-20 kg) $ 50,-
Shipping cost 44 - 88 lbs (20-40 kg) $ 100,-
Shipping cost over 88 lbs (40 kg) $ 150,- per parcel
Maximum package weight 44 lbs (20 kg).
We will cover delivery with transport insurance
..................................................................
Shipping cost European Union (DHL)
Shipping cost 0 - 33 lbs (0-15 kg) $ 25,-
Shipping cost 33 - 44 lbs (15-20 kg) $ 30,-
Shipping cost 44 - 66 lbs (20-30 kg) $ 35,-
Shipping cost 66 - 88 lbs (30-40 kg) $ 40,-
Shipping cost 88 - 110 lbs (40-50 kg) $ 45,-
Shipping cost over 110 lbs (50 kg) $ 55,-
Maximum package weight 68 lbs (31 kg).
We will cover delivery with transport insurance
If you have any questions about shipping, please send us an email.
Please use our contact form for your inquiry, and let us know the item number and quantity of relevant articles, zip code and destination.
..................................................................
Return Policy
All returns must include the following:
Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
Valid Return Merchandise Authorization (RMA) written on the shipping label.
Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
The return must be complete and include all accessories
Manufacturer documentation (manuals, warranty cards, registration information, etc.)
The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned to you at your expense. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Happy-Mills.com. By requesting an RMA and/or shipping a return in violation of this policy, you hereby agree to accept our shipment of the product back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
To begin the return process on an item you change your mind about, you will first need to obtain an RMA number.
If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect (not matching the order placed online) or defective upon return inspection.
Please note that Happy-Mills.com does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product. For items, which we offer free shipping our standard shipping charges, will be deducted from any refund or credit.
Unless otherwise stated below, you have 30 days from the date of your order placement (regardless of when you actually took delivery of the product) to get a valid RMA from our website. Once an RMA is issued you have 10 days to return the product to us. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies.
Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
Upon our acceptance of the merchandise in like new condition and in strict conformance with the basic criteria and basic returns policy listed above, the purchase price will be credited to the purchaser for the original purchase by the website or company where the purchase was made (Happy-Mills.com, Amazon.com, eBay.com, etc...) in accordance with each website or company's specific refund policy. Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse. Note: Delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
Special Return Policies
Potentially Defective Products
All Potentially Defective Product claims should be sent directly to the manufacturer or warranty provider for evaluation and warranty support. Refer to the products' individual warranty policy for further information.
Please note that 99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or compatibility issues and are not "Defective Products".
RMA Fee Schedule for Returned Items
Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% restock fee + Shipping cost.
Products returned Used, Opened in close to perfect condition or with all packaging and item materials and manuals that can be resold as open box are subject to a 30% restock fee + shipping costs. Products returned Used, Opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new or open box are refused and returned to customer. If a customer refuses delivery of returned item, the item is disposed of by the shipping carrier, but the customer is still charged for that item and will not be entitled to a refund.